Privacy Policy

1. Who we are
In this Privacy Policy, references to “we”, “us” and “our” are to Little Boomers Basketball Franchising Pty Ltd (ABN 73 645 807 003). References to “our Website” or “the Website” are to www.littleboomersbasketball.com.au.
We are committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how we keep it secure, and how you can access, correct or complain about how we handle it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy covers the personal information of parents and guardians, children who take part in our programs, people who enquire about or apply for a franchise, and our staff, contractors and franchisees. Thank you for placing your trust in Little Boomers Basketball.

2. What information we collect and how
We collect personal information that is reasonably necessary to run our basketball programs, manage payments, communicate with you, market our services, and recruit and support franchisees. The kinds of personal information we collect include:
Parents and guardians
• Name, email address, phone number and contact details
• Payment and billing details (processed securely through Stripe)
• Enrolment and program details, and your communications with us
Children who take part in our programs
• The child’s name and age
• Any special conditions, medical needs or allergies provided by a parent or guardian
• Photographs and video taken during our programs (see “Photos and video” below)
Franchise prospects
• Name, email address and contact details
• Your responses to our franchise enquiry and assessment questions (see “Automated decision-making” below)
Staff, contractors and franchisees
• Contact details and information needed to engage, pay and support you
How we collect it
We collect personal information directly from you wherever we can, including when you:
• Register for a program or fill in a form on our Website
• Make a payment
• Call us. Inbound phone calls may first be answered by our AI phone assistant, “Mia”, which helps with your enquiry, collects your details and passes them to our team. You can ask to speak with a person at any time and Mia will transfer you.
• Email us, message us, or interact with our social media
• Enquire about or apply for a franchise
We may also collect information automatically when you use our Website (see “Cookies and analytics” below).

3. Sensitive and children’s information
Some information we collect about children, such as medical conditions and allergies, is “sensitive information” under the Privacy Act and is given extra protection. We only collect this information with the consent of the child’s parent or guardian, and only to keep children safe and able to take part in our programs. We do not use this information for any other purpose.
Photos and video
We take photographs and video during our programs and may use them on our social media channels and Website to promote Little Boomers Basketball. We rely on the consent provided by parents and guardians when they accept our terms and conditions at registration. If you do not want your child’s image used, you can contact us at any time and we will stop using it going forward.

4. What we do with your information
We use your personal information to:
• Deliver and manage our basketball programs and keep children safe
• Process payments and manage your account
• Communicate with you, including responding to enquiries and providing updates
• Send you marketing emails about our programs and offers through our CRM, Brevo. Every marketing email includes an unsubscribe link, and you can opt out at any time.
• Assess, communicate with and support franchise prospects and franchisees
• Improve our Website, services and operations
• Meet our legal and safety obligations
We will only use your personal information for the purposes we collected it, for a directly related purpose you would reasonably expect, or where you have given consent or the law allows or requires it.

5. Automated decision-making
From 10 December 2026, the Privacy Act requires us to tell you where we use computer programs to make, or to substantially help make, decisions that could significantly affect your rights or interests. We use one such tool, and we want to be open about it.
Our Franchise Assessment Tool
When you enquire about buying a Little Boomers Basketball franchise, we use our Little Boomers Basketball Franchise Assessment Tool to help us decide how well you may fit the franchise opportunity.
The kinds of personal information used by the tool:
• Your name and email address
• Your answers to our franchise enquiry and assessment questions
The kinds of decisions the tool is involved in:
• The tool produces a fit score out of 100 that indicates how suitable you may be as a franchisee. This score helps our team decide which prospects to prioritise and progress through our franchise recruitment process.
A person is always involved in the final decision about whether to progress a franchise application. The score is one input that assists our team; it does not by itself decide the outcome. If you would like to understand how your information was used or ask us to review a decision, you can contact us using the details below.

6. Who we share your information with, and overseas disclosure
We do not sell your personal information. We share it only where needed to run our business, including with:
• Stripe to securely process payments
• Brevo to manage our customer records and send communications
• Our franchisees, who are given access only to the parent and player information relating to their own territory or area
• Service providers who help us run our Website, technology and operations
• Government bodies, regulators or others where required or allowed by law
Overseas disclosure
Some of our service providers store or process personal information outside Australia. In particular, Stripe may handle your information in the United States, and Brevo may handle it in the European Union (France). Some other service providers may also store information overseas. We take reasonable steps to make sure your information is handled securely and in line with this policy wherever it is held.

7. Cookies and analytics
Our Website uses cookies and analytics tools, including Google Analytics and the Meta (Facebook) pixel, to understand how visitors use the site, improve your experience, and measure our marketing. Cookies are small files stored on your device. You can set your browser to refuse cookies, but some parts of the Website may not work properly if you do.

8. Data security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. These steps include secure storage, restricted access on a need-to-know basis, and using reputable providers such as Stripe and Brevo that maintain their own security protections. No method of storage or transmission is completely secure, but we work to keep your information safe.

9. Data breaches
If a data breach happens that is likely to result in serious harm to you, we will act in line with the Notifiable Data Breaches scheme under the Privacy Act. This means we will take steps to contain the breach, assess it, and notify you and the Office of the Australian Information Commissioner (OAIC) where required.

10. How long we keep your information
We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. As a general guide:
• Payment and financial records: kept for 7 years to meet tax and financial record-keeping laws
• Parent and player information, including any health information: kept while the child is enrolled and for as long as reasonably necessary afterwards for our legitimate business needs. We review what we hold from time to time and delete or de-identify information we no longer need.
• Franchise prospect information: kept for up to 2 years in our recruitment pipeline, unless you become a franchisee
• Marketing information: kept until you unsubscribe or ask us to stop

11. Your rights and how to complain
You have the right to:
• Ask what personal information we hold about you and request access to it
• Ask us to correct or update information that is wrong or out of date
• Ask us to delete your information, where we are able to do so
• Opt out of marketing at any time
To make a request, or if you have a privacy concern or complaint, contact us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:
Email: info@littleboomersbasketball.com.au
Post: 116 Wardell Road, Earlwood NSW 2206

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.